FAQ: What to Expect After Closing

How do I set up online banking?

1. Visit www.BANK.bank 
2. In the upper right hand corner, under Online Banking Login, you can sign up for Personal Online Banking. 
3. Click "OK" on the pop up.
4. Read the disclosure and check the box showing that you have read and agree to the terms. Click “I Agree”. 
5. Fill out all information (Loan Number can be found on your closing documents or by reaching out to your loan officer)
6. Read and agree to the electronic statement disclosure. 
7. Create username, password, and security questions. Click “Continue”. 
8. Double check your information and, if accurate, click “Submit”.

How do I link my external bank account to my BANK online banking to make my monthly payment?

1. Visit www.BANK.bank and log in using your online banking credentials (When initially linking an account it must be done on the website; the function is not available on the app). 
2. In the upper toolbar, click Accounts, click Connect an Account and click External Transfer Account. 
3. Read through the Services & Settings page and click Accept.  
4. Enter the external account information and click Submit.  
5. In 2-3 business days watch your external account for micro deposits.  Once the micro deposits are visible in your external account, log into www.BANK.bank to verify the deposits.  
6. Select the gear icon in the upper right-hand corner and select Validate External Transfer Account(s).  
7. Enter the amounts of the micro deposits and click Submit.  
8. Congratulations! You now have access to transfer to and from your external account from BANK’s online banking.  

When is my 1st payment due?

Your first mortgage payment is typically due on the first day of the month after you’ve owned the home for at least 30 days.

• For example, if you close on your mortgage on April 7th, your first payment would be due on June 1st. This is the typical first payment process, however, there may be some exceptions to the general rule. You can always review your closing documents and refer to your ‘First Payment Letter’ for your first payment due date.

• After the first payment, your mortgage payments will always be due on the same day of every month. Review your closing documents or contact BANK to confirm your monthly payment due date.